Select your Brother machine, and then click Open print queue. STEP D (Windows): Delete all printer jobsĬlick Start > Settings > Bluetooth & devices > Printers & scanners. If the check mark is not on your Brother machine, right-click the icon for your Brother machine and select Set as default printer. ( Click here to see how to open the Control Panel.)Ĭlick Hardware and Sound > Devices and Printers. Make sure your Brother machine is selected to print in your application. Open the printer folder and make sure there is a check mark on your Brother machine's icon: STEP C (Windows): Make sure your Brother machine is set as the default printer STEP C: Check the following points applicable for your operating system If using a wireless connection, print the network configuration page to check the IP address. Print the network configuration page to check the IP address. If using an ethernet cable, make sure the cable is connected to both the printer and router/access point. Try connecting it directly to the computer and not via a hub. If using a USB cable, make sure the cable is connected to both the printer and computer. STEP B: Make sure the printer is connected to the computer If the LCD shows an error, troubleshoot the error to clear the issue indicated. An example would be "Paper Jam" or "Ink/Toner Empty". Go to Troubleshoot this hardware issue.Ĭheck the LCD for any error messages. NOTE: If you are unable to power on the machine, then this solution does not apply. If it does not, then make sure it is plugged into a working socket and any power switches are turned ON. Check the machine to see if it wakes from sleep mode. If your Brother machine's screen (hereinafter called LCD) is blank, the machine may not be powered on. STEP A: Verify the Brother machine is powered on and there are no errors Right-click the Start menu icon and select Run.Follow the steps below to resolve this issue:.Head to the Windows Services Manager and make sure everything’s in order. Your printer may appear as “Offline” if the Print Spooler service isn’t running. The Print Spooler is a critical system component that powers the execution of print jobs and the discovery of printers on Windows devices. Better yet, visit the “Support” or “Downloads” section of the manufacturer’s website to download the printer management app. HP, for example, has a “Print and Scan Doctor” tool that diagnoses issues with HP printers on Windows devices.Ĭontact your printer manufacturer to confirm if there’s an app for your printer model. Many printer brands have dedicated software that fixes printing-related issues on a computer. It recommends the appropriate solutions if it diagnoses any problem with the affected printer. The tool will check the Spooler service and print queue for errors, examine your network printer’s configuration, and run other troubleshooting checks. If your PC runs Windows 10, go to Settings > Update & Security > Troubleshoot and select Additional troubleshooters. In Windows 11, head to Settings > System > Troubleshoot and select Other troubleshooters.It’s a built-in tool that finds and fixes printing-related problems on Windows devices. If you still haven’t gotten your printer online, let the Windows Printer troubleshooter help. You can download a firmware update directly from the printer, the manufacturer’s website, or via the printer software. If a firmware bug is the root cause of the problem, install the latest firmware version for the printer. Your printer can malfunction if there’s a problem with its firmware. Unplug or disconnect the printer, shut down your computer, turn it on again, and reconnect the printer. The problem could also be due to a temporary system glitch on your computer. Alternatively, unplug the printer from the power source, wait 30 seconds, and plug it back in. If nothing’s worked so far, shut down the printer, wait 30-60 seconds, and turn it back on.
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